繁體中文 · English · 啟程 StartUp
歡迎來到「啟程」的官方支援頁面。如果你遇到問題、有任何疑問，或是想給我一些回饋，都歡迎來信。
通常會在 1–3 個工作天內回覆。
請盡量附上以下資訊，能幫助我更快找到原因：
iPhone Duo 版面即將支援，將隨後續 App Store 更新推出。查看 Duo 遊玩示意。
每部互動電影都可以免費玩到第一個關鍵抉擇。之後如果想繼續，可以一次性解鎖該部電影，也可以兩部一起解鎖。解鎖是永久的，不是訂閱，之後也不會再有其他收費。
請用購買時的同一個 Apple ID 登入 App Store，然後在 App 首頁打開「遊戲設定」，點「恢復購買」。在解鎖畫面上也可以找到「恢復購買」按鈕。
不會。為了保護你的隱私，遊戲進度、已解鎖的結局和典藏紀錄都只存在目前這台裝置上，不會上傳或同步。刪除 App 後，這些紀錄也會一起消失。已購買的電影可以隨時恢復。
可以。電影解鎖支援「家人共享」。只要你已在 iOS 設定中開啟家人共享，家庭成員就能用他們自己的 Apple ID 恢復購買。
每部電影都有 8 種結局。到首頁的「典藏 → 結局」查看結局，分支地圖會顯示你走過的路線。在已解鎖的電影中，點一個你走過的抉擇，就能從那裡重新選擇。遊玩途中也可以從畫面右上角回到上一個抉擇。
在「典藏 → 場景」點開任一場景，用右上角的分享按鈕傳給朋友，或選「儲存影像」存到相簿。在「典藏 → 角色」點開角色的表情，可以從下方換成任何一個收集到的場景，再分享或儲存這張合成照。第一次儲存時，iOS 會詢問是否允許加入照片。
在首頁打開「遊戲設定」，從「語言」選擇。
App Store 的付款與退款都由 Apple 處理。請到 reportaproblem.apple.com 申請，或來信告訴我，我會協助你確認。
「啟程」不蒐集任何個人資料。詳細內容請參閱隱私權政策。
Welcome to the official support page for StartUp. If you run into a problem, have a question, or would like to share feedback, I'd love to hear from you.
Support email: gongyingtom@gmail.com
I usually reply within 1–3 business days.
Including the following helps me find the cause faster:
iPhone Duo support is coming soon in a future App Store update. See the Duo gameplay illustration.
Each interactive film is free up to its first major decision. To keep going, you can unlock that film with a one-time purchase, or unlock both films together. Unlocks are permanent: there is no subscription and nothing else to pay for afterward.
Sign in to the App Store with the Apple ID you used to buy, then open Settings from the app's home screen and tap Restore Purchases. The unlock screen also has a Restore Purchases button.
No. To protect your privacy, story progress, unlocked endings, and your collection are stored only on the current device and are never uploaded or synced. Deleting the app also deletes them. Purchased films can always be restored.
Yes. Film unlocks support Family Sharing. If Family Sharing is turned on in iOS Settings, family members can restore the purchase with their own Apple ID.
Each film has eight endings. Open Collection → Endings on the home screen to view your endings, along with a branch map of the routes you have taken. In a film you have unlocked, tap a decision you have already reached to replay from that point. During play, you can also go back to the last decision from the top-right corner of the screen.
In Collection → Scenes, open any scene and use the share button at the top right to send it, or choose Save Image to keep it in Photos. In Collection → Cast, open a character's expression, pick any scene you have collected from the row at the bottom, then share or save the picture. The first time you save, iOS asks whether the App may add to your photos.
Open Settings from the home screen and choose under Language.
App Store payments and refunds are handled by Apple. Please request help at reportaproblem.apple.com, or email me and I'll help you look into it.
StartUp does not collect any personal data. See the Privacy Policy for details.